Frequently Asked Questions
Frequently Asked Questions
Find Out Answers Here
1. Product Information
We provide a wide range of high-quality bathroom fixtures and accessories, including sinks, faucets, showers, bathtubs, vanities, mirrors, and more—all designed for durability and modern aesthetics.
Yes! Many of our products are designed with water-saving technology (e.g., low-flow faucets, dual-flush toilets) and sustainable materials.
Yes! send us a mail on customerservices@windsoruk.co.uk
or send inquery on contac us page.
2. Ordering & Payments
Orders can be placed online through our website, or you can visit the store.
We accept major credit/debit cards Strpie, PayPal, and bank transfers. Payment plans may be available for bulk orders.
Order modifications/cancellations must be requested within 24 hours of placement. Contact us immediately at customerservices@windsoruk.co.uk
3. Shipping & Delivery
Shipping costs vary by location, weight. Options include standard (2–3 business days).
Yes! We ship to select countries. Contact us for details on international rates and customs policies.
Once shipped, you’ll receive a tracking number via email. Use it on the courier’s website for real-time updates.
4. Returns & Refunds
Unused, undamaged items in original packaging may be returned within 30 days for a refund or exchange. See our full Return Policy.
Contact us within 24 hours with photos of the damage. We’ll arrange a replacement or refund at no extra cost.
We cover return shipping only for defective/damaged items. For other returns, the customer bears return shipping costs.
5. Installation & Maintenance
We recommend professional installation for optimal performance. While we don’t install directly, we can connect you with certified contractors in your area.
Use mild, non-abrasive cleaners for surfaces like ceramic, glass, or brass. Avoid harsh chemicals. Product-specific care guides are included with your purchase.
Check the troubleshooting guide in your manual. For warranty-covered issues, contact our support team with your order number.
6. Warranties & Guarantees
Products are written with their warranty against manufacturing defects. Warranty details are included with your purchase.
No. Warranties are void if the product is improperly installed, modified, or misused. Always hire a licensed professional.
7. Trade & Bulk Orders
Yes! Contractors, designers, and retailers qualify for bulk pricing. Email customerservices@windsoruk.co.uk for a quote.
8. Contact & Support
A: Reach us at:
Phone: 01274 308656
Email: customerservices@windsoruk.co.uk
Our Office location is
Windsor
121 City Road, Bradford, BD8 8JR
Check the troubleshooting guide in your manual. For warranty-covered issues, contact our support team with your order number.
