Delivery And Return Policy
Delivery And Return Policy
At Windsor, we stand behind the quality of our products. If you’re not completely satisfied, we’re here to help with a straightforward returns process.
- All parcels are shipped via trusted courier partners for fast and secure delivery.
- Typically delivered within 2-7 working days (UK Mainland).
- Every item is securely packaged in our warehouse before being handed over to our courier.
Small Deliveries
- Standard Delivery: from just £2.94
- Next Working Day: £6.95 (order by cut-off)
- Choose Your Delivery Day: £7.94
- Pre-12pm Specific Day: Not currently available
- Saturday Delivery: £19.94
Medium Deliveries
- Standard Delivery – £5.94
- Next Working Day – £9.95 (order by cut-off)
- Pick Your Delivery Day – £14.94
- Saturday Delivery – £21.95
Large Deliveries
- Economy Shipping - £9.95
- Express Next Day - £16.95
- Weekend Special - £24.95
Pallet Delivery
- Nationwide Coverage – Reliable pallet delivery across the UK (mainland).
- Multiple Pallet Sizes – Support for standard (120cm x 100cm) and custom pallet sizes.
- Fast Transit Times – Typically 2-7 working days (depending on destination).
- Tail Lift Service – Available for heavy/unwieldy pallets (no forklift required).
- Warehouse-to-Door – Direct delivery to businesses or residential addresses.
- Secure Stacking – Proper strapping & wrapping to ensure safe transport.
- Insurance Options – Goods covered up to a specified value (ask for details).
- Flexible Collections – Choose from next-day or scheduled pickups.
Delivery to Remote Locations
Some areas classified as ‘remote’ by our courier partners may require additional delivery charges. This helps cover the extra transportation costs to these locations.
Areas Typically Affected Include:
Channel Islands
Isle of Man
Scilly Isles
Isle of Wight
Scottish Highlands
Northern Ireland
Grampian region
Scottish offshore islands
Not sure if your address falls under remote delivery? Our customer service team is happy to help! Just email us at customerservices@windsoruk.co.uk and we’ll check for you.
1. Eligibility for Returns & Refunds
Products must be returned within 30 days of delivery.
Items must be unused, in original packaging, and in resalable condition.
Proof of purchase (order number/receipt) is required.
Non-returnable items:
Custom-made or special-order products (unless defective).
Opened/disassembled fixtures for hygiene reasons.
2. How to Initiate a Return
Contact Us: Email customerservices@windsoruk.co.uk or call 01274 308656 with your order details.
Get Approval: We’ll provide a Return Authorization (RMA) number and instructions.
Ship Back: Securely package the item(s) and include the RMA number.
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong/damaged item).
3. Refund Processing
Once received, we’ll inspect the item and process refunds within 5–7 business days.
Refunds are issued to the original payment method.
Shipping fees are non-refundable unless the return is our fault.
4. Exchanges
Need a different size or model? Contact us within 30 days, and we’ll guide you through the exchange process.
5. Damaged or Defective Items
Report issues within 48 hours of delivery.
Provide photos of the damage/defect.
We’ll arrange a free replacement or refund.
6. Freight & Large Item Returns
Oversized products (e.g., bathtubs, vanities) may require a pickup service (fees may apply).
Questions?
Why Customers Trust Windor:
✔ Hassle-Free Returns – Simple process, quick refunds.
✔ Quality Guarantee – We inspect every return.
✔ Dedicated Support – Real help, no bots.
